CONTACT INFORMATION POLICY

At Aimeryourself, we value our customers and are committed to providing a smooth, professional shopping experience. This policy explains how you can contact us for questions, order assistance, and other inquiries.

1. Customer Support

If you have questions about our products, sizing, orders, shipping, or store policies, please contact us using the information provided below.

• Business Name: Aimeryourself 
• Email Address: Bertzllc@gmail.com
• Website: Aimeryourself.com

2. Response Time

We aim to respond to customer inquiries within 1–3 business days. Response times may vary during holidays, promotional periods, or times of high demand.

3. Order Inquiries

For assistance with an existing order, please include your order number and the email address used at checkout. This helps us locate your order and provide appropriate assistance.

4. Shipping and Delivery

For questions about shipping, delivery updates, or tracking information, please review your shipping confirmation email or contact our customer support team.

5. Returns, Refunds, and Damaged Items

Please refer to our Refund Policy for information regarding final sales, eligible claims, and any applicable exceptions. If you receive a damaged, defective, or incorrect item, contact us with your order number and supporting photographs.

6. Accurate Contact Information

Customers are responsible for providing accurate contact and shipping information when placing an order. We are not responsible for communication or delivery issues caused by incorrect information provided at checkout, subject to applicable law.

7. Privacy and Confidentiality

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy and applicable data protection laws. Please do not send payment card details, passwords, or other sensitive information through unsecured communication channels.

8. Business Hours

Our customer support team is available during the following hours:

• Days: Monday- Friday 
• Hours: 8am-10pm
• Time Zone: EDT (eastern)

Messages received outside business hours will be addressed as soon as possible during the next business day.

9. Policy Updates

We reserve the right to update this Contact Information Policy as needed. Changes will be published on our website and will take effect as indicated in the updated policy.

Thank you for choosing Aimeryourself  . We appreciate your support and look forward to assisting you.

Contact us: Bertzllc@gmail.com